Event and catering booking enquiries arrive across multiple channels and are manually logged, checked for availability, and quoted one at a time. This fragmented approach causes lost bookings, slow response times, and inconsistent follow-up.
Automation captures all enquiries in one place, checks availability instantly, generates quotes automatically, and sends follow-up reminders without manual intervention. Booking confirmation rates increase and staff focus shifts from data entry to customer relationships.
The full workflow, from trigger to completion.
A customer submits a booking enquiry via email or a web form. The automation is triggered immediately.
The automation reads the enquiry, extracts customer name, event date, headcount, location, and dietary needs, then checks if the date is available in the calendar. If not available, the automation logs the enquiry as unavailable and sends a polite decline.
For available dates, the automation generates a customised quote based on headcount, event type, and location, pulling pricing rules from a configuration sheet.
The quote is sent to the customer with a call-to-action link to confirm or request changes.
An automated reminder is scheduled to send 2 days after the quote if no response is received.
The enquiry details, quote, and follow-up status are logged to a Google Sheet for visibility and reporting.
A notification is sent to the operations team with the enquiry summary and next steps, so nothing is missed.
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Custom pricing, ROI projection, and payback timeline based on your actual process, not industry averages.
Your build plan stays in your workspace with no expiry. Move forward whenever the timing is right.
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