Client onboarding at cloud implementation partners involves manual verification of contracts, collection of environment specifications, and provisioning of cloud infrastructure.
Automation handles specification collection, environment provisioning, credential generation, and delivery in a coordinated workflow. The result is a 2-3 day onboarding cycle with encrypted credential delivery and full audit compliance.
The full workflow, from trigger to completion.
Workflow is triggered when a contract record changes status to 'Ready for Onboarding' and client email is populated.
Automation retrieves contract details, client name, email, and service tier and validates completeness.
Automation sends a templated email to the client contact requesting environment size, region, integrations, and custom requirements.
Once client responds (monitored via email webhook), automation calls APIs to create VPC, compute instances, storage, and networking based on parsed specifications.
Automation generates database passwords, API keys, and SSH keys, encrypts them, and stores them in a secure vault with audit logging.
Automation sends encrypted credential package and environment details to client via secure link, logs delivery in CRM, and notifies engineering team.
Automation updates the contract record with go-live date, environment details, and completion status, closing the onboarding workflow.
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