Change requests arrive via multiple channels and require manual logging, document updates, and email-based approval chasing. This scattered approach creates version conflicts, delays approvals, and leaves audit trails incomplete.
Automation captures incoming requests, updates requirements documents with version control, and orchestrates approvals across stakeholders. The result is a single source of truth, faster turnaround, and a complete audit trail.
The full workflow, from trigger to completion.
A new change request arrives via email or form submission. The automation detects the incoming message and extracts the key details (requester, description, impact, priority).
The automation creates a new row in the Google Sheet with the change request ID, description, requester, date, and initial status. A unique tracking ID is generated.
The automation identifies the affected section of the requirements document and appends the change details to a dedicated change log. The original scope section is marked with a version note.
The automation sends a structured approval request via email to the designated approvers (client contact, technical lead, finance contact) with a clear summary and a link to the updated document.
The automation tracks email replies and reactions from approvers. When all required approvals are received, it updates the tracking sheet status to Approved.
The automation sends a message to the development and QA channels with the approved change, updated acceptance criteria, and any timeline adjustments.
The automation creates a new task with the change details, assigns it to the relevant team member based on the change type, and sets the due date based on the project timeline.
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